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Vikas Agarwal
Customer Service - Customer Experience - Technical Support - Support Engineering - Leadership
Vikas Agarwal is a seasoned professional with a diverse background in Linux/Unix, MTA (Postfix, Qmail), Openldap, Zimbra, NBU storage, MySQL databases, and VMware virtualization.
He holds a B.E. in Computer Engineering from the University of Mumbai.
Vikas has held key roles at reputable organizations, including being the Head of Global Support, Quality & IT at Helpshift, Vice President of Global Support at Synacor, Director of Technical Support at Zimbra, and more.
With a wealth of experience as a Sr.Manager, Director, Vice President, and Head in support and IT roles, Vikas has a strong foundation in managing customer-centric operations and ensuring quality service delivery.
His expertise spans areas such as customer support, technical management, product support, virtualization, and storage solutions, making him a well-rounded professional in the tech industry.
