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Thalles Paz
Head of Customer Service - Support Manager - Customer Success - Customer Experience
Thalles Paz is a professional with 13 years of experience in IT, specializing in technical support management, Customer Success, and relationship strategy.
He holds a Bachelor's degree in Information Technology and has additional qualifications in Coaching and Customer Experience.
Thalles has a strong background in people management, leadership, project coordination, and excellent communication skills.
Throughout his career, he has focused on understanding customers, gaining expertise in Customer Experience, customer success, people management, performance, and service quality.
He has developed insights over the years on how to help companies achieve their ultimate goals, guided by key metrics like Churn and LTV.
Thalles Paz has studied Computer Science at Universidade Luterana do Brasil, IT Management at UNIASSELVI, and Computer Technician at Escolas e Faculdade QI.
He has held positions such as Customer Service Team Manager at Bling, Head of Customer Success & Support Manager at Umbler, Support Manager at RedeHost, Analyst at Softplus Informática, and Technical Support at Cbs Sistemas e Informatica (General Motors Gravataí).
