Baylor University

Manager, Culture & Engagement at BigCommerce

BigCommerce

Senior Manager, Culture & Engagement 

Manager, Culture & Engagement 

Culture & Engagement Specialist

Recruited and sourced talent through Greenhouse and LinkedIn for core customer groups of Client Success, General and Administration, and Engineering.   
- Hired over 100 positions in 2016 (combination of internal/external)
- Project managed and executed SXSW Job Fair and Startup Crawl Guerrilla recruiting event in March 2016 with a $13,000 budget. Coordinated with external vendors and internal marketing team to create fliers, candidate swag and booth materials. 
- Championed company culture and values by chairing for volunteer committee
- Executed volunteer events including Partnership for Children Toy Drive, Humane Society Chili Cook Off, CASA Super Hero Run, and Lady Bird Lake Clean Up which included messaging, volunteer coordination, budgeting and logistics
- Assisted Global Culture Committee with global and local office events, including Office Olympics

Recruiter

Performed dual responsibilities of full cycle recruiting and coordination for Austin office. Led recruiting event planning and execution. 
- Project managed and executed Startup Crawl 2015 with $5,000 budget that drove an estimated 500+ visitors to downtown office to increase brand awareness and attract engineering talent
- Developed and implemented company internal interview process

Recruiting Specialist

Owned applicant experience throughout the interview process ​including scheduling, email correspondence, travel and onsite visits. Managed multiple ATS systems, including Jobvite, iCIMS and ​Greenhouse​. Initiated pre-employment checks using TalentWise/SterlingOne, ​new ​hire processing and employee onboarding in Bamboo and Insperity Services. 
- Coordinated innovative “Donut Settle” hiring campaign which led to a 72 % increase in traffic to career site and 90% increase in applications 
- Executed 3 hiring events for Support and Sales with 100+ attendees that resulted in 15+ hires
- Coordinated for lean recruiting team that hired 160 employees in 6 months
- Managed all logistics for internal hiring event, resulting in 100 interviews and 15 internal promotions
- Project managed and executed company Summer Picnic; decorator and main point of contact for vendors for Halloween and Holiday party celebrations

HR & Recruiting Coordinator

Provided administrative support to peers and senior management and served as the initial point of contact for clients, customers, and vendors. Responded promptly to sales inquiries via Outlook, fax and multi-line telephone. Placed and processed orders including: invoicing, mailing and filing.

Sotcher Measurement Inc.

Customer Service

Booked and coordinated Segway tours through inbound calls, online reservation service and utilizing Google Calendar/Docs. Led various groups ranging from 1 to 40+ individuals on Segway equipment usage, safety procedures and liability paperwork.

SegCity

Tour Guide & Receptionist

Marketed self for various projects and maintained an online presence on various industry and social networking sites. Managed operational budget and expenses using Excel. Collaborated with clients, directors, agents, etc to fulfill the vision of various campaigns.  
- Awarded contracts for Verizon Wireless, Sul Ross University, Show My Property TV, E-Cue

Acclaim Talent

Actor

Managed and instructed students in the areas of: scenic painting, makeup application, costume and set construction. Acted as liaison between designers/instructors and students to coordinate work assignments. Met personal and group deadlines while maintaining high quality workmanship.

Victoria Melcher