Vern Wittal

Vern Wittal is a seasoned professional with over 20 years of Contact Center leadership experience in various industries, emphasizing customer experience and brand equity through exceptional service.

His career has been marked by a strong track record in nurturing internal talent, fostering growth from individual contributors to impactful leaders within organizations, and elevating employee development and engagement.

Vern specializes in training, quality assessment, productivity measurement, and fostering a culture of continuous improvement.

He possesses a strategic acumen to envision and steer creative initiatives that align with both short-term objectives and long-term goals, particularly in customer experience enhancement and trend analysis.

With adeptness in resolving sensitive situations across multiple communication channels like phone, email, and social media, Vern brings a wealth of experience to managing diverse customer interactions.

His proficiency extends to leveraging various software, systems, and contact center tools to enhance operational efficiency and drive infrastructure optimization.

Vern has a proven ability to collaborate with cross-functional teams within organizations, leveraging consumer insights to enhance the end product and drive performance improvement.