Shane Ossa (he/him/his)

Shane Ossa, a seasoned professional, contributed significantly to the exponential growth of the Cloudflare Customer Support team, expanding it from 25 to over 200 employees. His impactful initiatives helped propel Cloudflare to milestones like $100 million ARR, building towards $5 billion ARR presently.

With a focus on delivering operational efficiency, driving product adoption, ensuring revenue growth, and enhancing customer experience, Shane excels in leadership roles, aiming to lead dynamic organizations, introduce new products and services, nurture professional development within his team, and achieve measurable business results while fostering a safe and inclusive work environment for all individuals.

His diverse expertise spans program, project, and team management, recruitment strategies, operational enhancements, strategic planning, content and knowledge management strategies, customer experience optimization, cross-functional collaboration, learning and development initiatives, and quality assurance.

Shane's versatile skill set includes exceptional communication abilities, adeptness in public speaking, effective management skills, advanced problem-solving capabilities, empathy, efficient multitasking, adept prioritization skills, proficiency in KPI and OKR management, technical writing proficiency, instructional design competencies, and a solid foundation in general IT.

Educationally, Shane's background encompasses studies in Liberal Arts, History, Geography, Cartography, and Philosophy at the College of Marin, along with a focus on Music and Percussion at the School of the Arts San Francisco.

His professional journey includes various roles at Cloudflare such as Customer Support Director, Senior Manager for Supportability and Training, Support Manager for Training and Policy, as well as prior positions at SunPower Corporation and Occidental Power Solar where he served in technical training, solar design, production department management, project estimation and sales, and project management capacities. Additionally, he has experience as a Theatre Tech at I.A.T.S.E. LOCAL 16.