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Venkata Maniteja Alapati
🚀 Senior Director | Solution Design & Architecture | Product Management | Digital Transformation | CXM Strategist | Omnichannel CX | CCaaS, CPaaS, Voice, CCAI, LLMs, AI Agents | Product Strategy | Integrations | CXM
Venkata Maniteja Alapati is a seasoned Senior Director of Product Management and Solution Consultation professional with a strong background in Saas, Fintech, Banking, and Telco industries.
With expertise in a wide range of technologies and platforms, including Genesys Suite of Applications, AWS, Amazon Connect Contact Center Suite, Twilio, Five9, and MS Teams, Venkata leads innovations to improve user experience and product usability while excelling in agile methodologies like Agile/Scrum.
His skill set includes user research, wire-framing, competitive analysis, MVP design, analytics, and Customer Experience/Contact Center Engineering, focusing on areas like CX, Collab, CCaaS, SaaS, CPaaS, and UCaaS Product & Solutions.
In Genesys, Venkata is well-versed in various tools and functions like Genesys Composer, CCPulse, IRD, Stat Server, GVP, and more, and has experience in developing IVR and routing applications using Composer, Java Script, and Core Java.
He also possesses strong knowledge in VoIP technologies such as WAN, LAN, SIP, ACD, RTP, MPLS, and VoIP protocols, as well as Amazon Web Services, Amazon Connect, and VoIP technologies.
With a diverse educational background ranging from Computer Science and Engineering to Electronics and Arts, Venkata brings a holistic perspective to his work.
His professional journey includes roles at reputable organizations like Sprinklr, Wells Fargo, Tata Consultancy Services, JPMorgan Chase & Co., and ADP, showcasing his extensive experience and adaptability in different environments.
