Suggestions
Varun Podar
Principal Customer Success Manager @ Oracle | Customer Success, Gainsight, CRM
Professional Background
Varun Podar is an accomplished Principal Customer Success Manager at Oracle, where he is dedicated to building strategic relationships and driving customer expansion. His passion for enhancing client experiences is evident in his commitment to ensuring that clients derive exceptional value from Oracle's services. Varun's ability to foster client engagement and satisfaction highlights his expertise in customer success management. He is known for creating frameworks that not only encourage customer adoption but also provide quantifiable returns on investment (ROI), thus enhancing the economic impact of the platform-generated insights.
Previously, Varun held the role of Enterprise Customer Success Manager at Alation, where he played a pivotal role in the development of key onboarding and renewal playbooks. Under his stewardship, the team surpassed their goals, achieving remarkable Net Revenue Retention (NRR) of over 130% and gross retention of 94% year-over-year. These significant achievements showcase his expertise in strategic planning and execution, particularly in the tech SaaS sector.
Varun's career also includes experience as Principal Customer Success Manager at LeanData, Inc., and as an Enterprise Customer Success Manager at Lucidworks. Throughout these roles, he meticulously managed large Annual Recurring Revenue (ARR) portfolios and actively sought out new prospects to drive enterprise-level expansion opportunities. His extensive background in customer success positions him as a valuable asset in any organization prioritizing customer engagement and retention.
Education and Achievements
Varun Podar's educational journey began at the University of Mumbai, where he pursued a Bachelor of Management Studies with a focus on Business Studies and Marketing. He then advanced his education by obtaining an MBA in Global Management, with specializations in Global Marketing and Brand Management from the prestigious Thunderbird School of Global Management. This strong academic foundation has equipped him with the necessary skills to excel in a variety of business environments, with a particular emphasis on strategic marketing and customer relations.
Additional Roles and Contributions
In addition to his principal roles in customer success, Varun has served in several leadership positions, including his tenure as Vice President of the Thunderbird Student Government. His involvement in student governance illustrates his commitment to organizational leadership and community engagement. He was also instrumental as the Marketing and Communications Chair and International Student Liaison within the same organization, where he catered to diverse student needs and contributed to improving the overall student experience.
As a Business Strategy Consultant at Summit Global Education, he demonstrated his strategic thinking skills and ability to analyze market trends to provide valuable insights. His earlier experiences also encompass positions such as Senior Manager - Corporate Business Development at Citi and Account Manager at Hewlett-Packard, which provide a wide-ranging view of corporate operations and customer relationship management across multiple sectors.
Varun's deep knowledge and expertise extend to dominant customer success technologies, including Gainsight and CRM systems. His proficiency in managing large ARR portfolios, prospecting into new groups, and securing expansion opportunities underscores his capability to drive business growth and customer satisfaction.
Achievements
- Exceptional Corporate Performance: Consistently achieving Net Revenue Retention (NRR) of over 130% and gross retention of 94% year-on-year at Alation.
- Strategic Framework Development: Implemented effective onboarding and renewal playbooks that have contributed to sustained team success and client satisfaction at Alation.
- Proficient in Customer Success Management: Expertly managed large ARR portfolios while prospecting for new business, showcasing a consistent ability to expand enterprise-level client relationships.
- Diverse Leadership Experience: Held various leadership roles, including Vice President of Thunderbird Student Government, demonstrating commitment to community and engagement.
- Robust Educational Foundation: MBA in Global Management from Thunderbird School of Global Management, enriching his strategic marketing and brand management capabilities.
Varun Podar's impressive background in customer success management, strategic relationship building, and education illustrates his dedication to creating impactful, customer-centric solutions. With a proven track record of exceptional performance, Varun continues to be a significant contributor to Oracle's client success initiatives, driving forward the mission of fostering customer satisfaction and engagement in the tech sector.