Valerie Blanchet

Valerie Blanchet is a customer engagement expert with nearly 15 years of experience in luxury, cosmetics, tourism, and retail industries.

She values the alignment of people and planet with profits for sustainable business success, prioritizing customer-centric, inclusive, and environmentally responsible approaches.

Her management philosophy echoes Jim Goodnight's quote: 'treat employees like they make a difference, and they will.'

Valerie possesses a diverse skill set including customer relationship management, digital marketing, marketing strategy, project management, customer experience audit, budgeting, marketing surveys, presentation/training, direct marketing, and team motivation/development.

Her educational background includes certifications and degrees in customer-oriented approaches, marketing, economy, and econometrics.

Valerie Blanchet founded Client Time Consulting and has held key positions such as Customer Engagement Director at Groupe GO Sport, Customer Knowledge Manager at Groupe Pierre et Vacances and Sephora, and Customer Marketing Analyst at Louis Vuitton. She has also taught at the University of Economics in Montpellier.