Twisha Shah is a highly experienced and accomplished business expert with over 17 years of experience in professional services, customer engagement, and rebate and incentive management. With a master’s degree in information systems from the University of Florida and a bachelor’s degree in computer science from the University of Mumbai, Twisha has experience across multiple industries, including manufacturing, wholesale distribution, life science, food services, retail, and hi-tech.

Twisha has a proven track record of delivering complex projects successfully with Vistex’s solutions at companies such as Barilla, Tyson Foods, Abbott Laboratories, Airgas, Rockwell Automation, 3M, Dell, The Reynolds Co, Serta Simmons Bedding, NEC Displays, Genuine Parts Company, and Guerbet. She has also demonstrated leadership by expanding a team of 3 individuals to a team of 56 in pre-sales, delivery, and support roles globally and played a key role in initiating and expanding the professional services footprint of Vistex’s SaaS cloud solution ‘Go-To-Market Suite’(GTMS), despite start-up challenges.

Twisha’s core competencies include customer engagement, account planning, professional services, and leadership. She is proficient in CXO level relationships, trusted advisor, escalation management, discovery discussions, proposal development, SOW negotiations, RFP authoring, customer retention, lead qualifications, pipeline management, up-sell/cross-sell, renewal strategies, quarterly business reviews, proactive communication, methodology adoption, process improvement, budget management, project governance, resource management, stakeholder management, executive alignment, business acumen, team enablement, mentoring programs, and knowledge enhancement.

Twisha is currently serving as the Senior Manager, Solution Consulting at ServiceNow after her tenure at Intapp and Vistex, where she held multiple leading positions. Twisha is always open to new opportunities to share her expertise and help others grow in their careers. She welcomes connection requests on LinkedIn or via email at twisha.s@gmail.com.