Tracy Zundel

Tracy Zundel is an innovative and results-oriented leader with a deep background in Customer Success, Voice of the Customer, and customer education.

Tracy has expertise in leading, mentoring, and guiding customer success teams to exceed performance metrics, managing and growing customer accounts, and launching successful Customer Experience programs.

Her skills also encompass developing customer training materials, conducting impactful live training sessions and webinars, and executing effective event planning, including workshops and Customer Advisory Boards.

Tracy's educational background includes a BA in Psychology from the University of Arizona and studies in Legal Studies, General at Roosevelt University.

With an impressive career trajectory, Tracy has held various roles such as Vice President of Customer Success at HappyCo, Director of Customer Success at Gainsight, multiple positions at Gainsight including Education Director, Partner Education Director, Enterprise Customer Success Director, Customer Success Director, and Sr. Enterprise Customer Success Manager at Hightail, among others.

She has also served in roles like Customer Value Manager at LivePerson, Customer Success Consultant as an independent professional, Senior Client Advisor at Bottomline Technologies, Customer Experience Program Manager at LexisNexis Examen, Sr. Wine Consultant at The Traveling Vineyard, and in various capacities at LexisNexis Examen.

Tracy Zundel's areas of expertise include Customer Success strategy, Net Promoter Certified, End-to-end Customer Experience Program management, customer training development, and event planning and execution.