Tracey Gibb

Tracey Gibb is a Lead Customer Experience Researcher at Centene Corporation, based in Broadview Heights, OH.12 She is a skilled professional with over 10 years of experience in research, marketing strategy, and customer experience.1

Professional Background

Tracey has a diverse background that includes:

• Client, vendor, and agency experience: This broad exposure has given her a well-rounded perspective in her field.1
• Over 20 years of experience: Her expertise spans strategy, research design and execution, and providing actionable insights across various industries.3

Skills and Expertise

Tracey describes herself as a strategic and curious researcher.2 Her key strengths include:

• Research design and execution: She has extensive experience in creating and implementing research methodologies.3
• Marketing strategy: Her background includes significant work in marketing strategy development.1
• Customer experience: As a Lead Customer Experience Researcher, she focuses on understanding and improving customer interactions.1
• Actionable insights: Tracey is skilled at translating research findings into practical, business-oriented recommendations.3

Career Transition

It's worth noting that Tracey's career has seen some recent changes:

• In September 2023, she completed her tenure at HLK, indicating a career transition.3
• As of April 2024, she mentioned wrapping up a 4-month contract, suggesting she may be open to new opportunities or has recently started her role at Centene Corporation.4

Tracey Gibb positions herself as a strategic partner who understands how research and insights can aid in decision-making and drive business growth.4 Her extensive experience and diverse skill set make her a valuable asset in the field of customer experience research.