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Tom Lapperger
Chief Operations Officer at bp Launchpad
Professional Background
Tom Lapperger is an accomplished MBA-educated Senior Operations Executive with a strong focus on driving strategy, digital marketing, and international business development. He has proven his capability to facilitate significant growth in scale-up environments, where he deftly combines his extensive knowledge of operations and management with a hands-on approach to leadership. Tom has a distinguished history of building and nurturing strong relationships among clients, teams, and partners, particularly throughout the dynamic landscape of online industries. With his focus on measurable KPIs, Tom drives results through effective management and operational excellence.
Over his extensive career, Tom has held various high-impact roles that highlight his versatility and commitment to growth and innovation. As the Chief Operations Officer at Launchpad, he plays a pivotal role in steering operations and strategic initiatives, ensuring alignment with organizational goals. His former positions, including advisory roles and executive positions at notable companies like Constant Commerce and Research Now, showcase Tom's capability to lead and influence in a range of operational environments.
His diverse professional journey is underscored by entrepreneurship; he took the reins as Founder Friend and Mentor at SeedReady™, a platform fostering innovation and growth in start-ups. His time as an Interim Chief Operating Officer at Datopian allowed him to refine teams and processes in fast-paced settings, while his former position as SVP International Growth & Operations at Constant Commerce further established his mastery in scaling operations on an international scale.
Education and Achievements
Tom’s educational background lays a robust foundation for his professional success. He studied for his Master of Business Administration (MBA) at the esteemed London Business School, known for cultivating leaders in business and management. Furthering his expertise, he pursued another MBA at the China Europe International Business School (CEIBS), which focuses on international business strategies and entrepreneurial insights across a unique cultural intersection. To complement these rigorous academic endeavors, Tom also completed a Master’s degree at Universität Passau, further enhancing his analytical and strategic skill set.
In the realm of professional achievements, Tom has consistently demonstrated a commitment to organizational and personal growth. His key competencies include strategic management, operational organisation, and digital marketing operations. He is adept at developing cross-functional teams, making him a highly valuable asset to any organization seeking to harness growth across various domains.
Notable Contributions
Tom's contributions to the industry extend beyond his immediate roles. As a co-founder and managing director at Heinrich & Lapperger GmbH, he played an integral part in establishing a successful business that emphasized both innovation and quality. In his earlier position as Key Account Manager at Kögler Werbeagentur GmbH, he honed his skills in relationship building and account management, crucial for sustaining customer loyalty and driving revenue growth.
Tom's experience working within regulatory compliance and product development showcases his ability to navigate complex challenges and create sustainable solutions. His passion for creativity and innovation shines through in his work ethic and approach to problem-solving, allowing him to architect solutions tailored to business pain points.
Systems Utilisation
Tom is proficient with a variety of systems that enhance operational efficiency and effectiveness. His familiarity with agile methodologies positions him as a strategic thinker who values iterative progress and adaptability. He utilizes a range of tools, including GitLab for collaborative code management, CMS for content management, and SaaS applications for various operational needs. His capabilities extend to marketing automation and customer service tools, ensuring that he can lead teams toward achieving their goals through the latest technological innovations.
Overall, Tom Lapperger epitomizes the modern Senior Operations Executive, with a diverse skill set that empowers organizations to thrive in competitive markets. His blend of strategic foresight, operational insight, and passion for collaboration ensure that he remains at the forefront of industry advancements, continually driving value and fostering growth for his organizations.
Achievements
- Chief Operations Officer at Launchpad, leading substantial operational strategy
- Entrepreneurial leadership as Founder Friend and Mentor at SeedReady™, fostering start-up success
- International growth management as SVP International Growth & Operations at Constant Commerce
- Proven record of relationship management in roles such as Key Account Manager and Vice President at Research Now.
- Expertise in digital marketing strategies that drive customer engagement and business development.
Location
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.