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Tom Gilliatt
Federal Account Manager at ServiceNow
Professional Background
Tom Gilliatt is a seasoned account executive specializing in Financial ERP, Human Capital Management, and Digital Workflow solutions, particularly in the realm of federal government. With years of dedicated experience under his belt, Tom has perfected the art of selling software and consulting services, ensuring his clients receive both exceptional support and innovative solutions. His journey in the industry highlights his exceptional skills in building robust business relationships, allowing him to effectively engage with stakeholders at all levels within an organization.
Throughout his career, Tom has consistently demonstrated a unique ability to establish credibility and trust with clients, making him a valued partner in their journey towards digital transformation. His extensive presentation skills allow him to effectively communicate complex ideas to diverse audiences, whether in large conferences or smaller team settings. As a leader, Tom is praised for his ability to galvanize teams, guiding them towards shared goals through a collaborative and inclusive approach.
Tom’s qualifications are underscored by his PMP training, during which he learned the vital importance of communication in driving project success. His expertise is further validated by holding an inactive Top Secret Clearance, ensuring he's well-equipped to handle sensitive government projects. His proficiency spans areas such as business development, relationship management, consultative sales, pre-sales support, project management, government contracting, and training.
Education and Achievements
Tom pursued his academic aspirations at Virginia Polytechnic Institute and State University, where he studied Finance at the esteemed Pamplin College of Business. This solid educational foundation in finance equipped him with the analytical skills necessary for understanding the dynamics of financial systems and their impact on organizational success.
As a testament to his extensive experience, Tom has held significant positions across reputable organizations, showcasing his adaptability and comprehensive understanding of the technology and government contracting landscape. Notably, he is currently serving as a Federal Account Manager at ServiceNow, where he continues to advance his career by implementing solutions that streamline digital workflows for federal clients.
Prior to his role at ServiceNow, Tom excelled as a Strategic Account Executive in the Aerospace and Defense sector at Salesforce, where he played a pivotal role in nurturing key accounts and expanding the company’s foothold in this critical market. His previous experiences also include being an Account Executive at Deltek and an essential member of the team at Monster Government Solutions in various roles including Account Executive for Federal Civilian and DOD sectors.
Tom's journey began at CGI, where he honed his skills as a Financial ERP Senior Project Manager, successfully managing projects for clients such as the SEC, ATF, and the U.S. Federal Courts. His involvement with the U.S. Federal Courts was particularly significant, where he led multiple teams in implementing financial ERP systems, showcasing his capability in project management and client relations.
In his early career, Tom gained foundational experience as a Financial Analyst at Acacia Insurance Group and as a Senior Customer Service Representative & Financial Analyst at Randstad, setting the stage for his later advancements in the tech and consulting sectors.
Achievements
Tom Gilliatt's career is peppered with numerous achievements that reflect his commitment to excellence and continuous improvement in the areas of digital workflow, financial systems, and relationship management. His successful transition into leadership roles throughout his career is indicative of his strong work ethic, technical expertise, and the ability to foster collaborative team environments. His skills in requirements analysis and project scheduling have been instrumental in simplifying processes and enhancing project outcomes for his clients.
Further, Tom’s ability to navigate the complexities of government contracting has allowed him to deliver innovative solutions that align with federal compliance regulations while still meeting client expectations. His in-depth knowledge of the Software Development Life Cycle (SDLC) and adherence to PMBOK standards illustrate his commitment to best practices in project management and consulting.
Tom’s continuous pursuit of knowledge and skills has positioned him not only as a sales leader but also as a trusted advisor to his clients, ensuring they receive insightful guidance on leveraging technology to improve operational efficiencies.
In summary, Tom Gilliatt stands out as an accomplished professional in the fields of Finance and technology, with a focus on the Federal Government contracting space. His dynamic career, characterized by leadership, exceptional client relations, and deep expertise in Financial ERP and Digital Solutions, positions him uniquely in today’s marketplace. As he continues to explore and excel in his field, there is no doubt that he will remain a key player in driving innovations that impact the public sector positively.
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