Todd Wood

Todd Wood serves as the Vice President of Global Applications and Transformation at the Mandarin Oriental Hotel Group. Based in New York City, he plays a crucial role in integrating technology to enhance guest experiences and operational efficiency within the luxury hotel brand.

Professional Background

• Role: Todd Wood focuses on transforming data into actionable insights to improve both operational processes and guest services. His initiatives include creating comprehensive guest profiles by tracking activities such as check-ins and reservations, which allows hotel staff to provide personalized service.13
• Industry Engagement: He actively participates in industry discussions, such as the HITEC Conference, where he addresses challenges and advancements in hospitality technology.23

Vision and Goals

Wood emphasizes the importance of bridging digital experiences with human interactions. He advocates for a culture of innovation within organizations to adapt to changing consumer behaviors and expectations, particularly regarding technology in hospitality.13

His approach reflects a commitment to not only keeping pace with technological advancements but also ensuring that these innovations translate into meaningful improvements in customer service and satisfaction.