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    Todd Wood

    VP, Global Applications and Transformation at Mandarin Oriental Hotel Group

    Todd Wood serves as the Vice President of Global Applications and Transformation at the Mandarin Oriental Hotel Group. Based in New York City, he plays a crucial role in integrating technology to enhance guest experiences and operational efficiency within the luxury hotel brand.

    Professional Background

    • Role: Todd Wood focuses on transforming data into actionable insights to improve both operational processes and guest services. His initiatives include creating comprehensive guest profiles by tracking activities such as check-ins and reservations, which allows hotel staff to provide personalized service.13
    • Industry Engagement: He actively participates in industry discussions, such as the HITEC Conference, where he addresses challenges and advancements in hospitality technology.23

    Vision and Goals

    Wood emphasizes the importance of bridging digital experiences with human interactions. He advocates for a culture of innovation within organizations to adapt to changing consumer behaviors and expectations, particularly regarding technology in hospitality.13

    His approach reflects a commitment to not only keeping pace with technological advancements but also ensuring that these innovations translate into meaningful improvements in customer service and satisfaction.

    Highlights

    Jul 5 · costar.com
    Data Privacy Rules Hinder Hotel Industry's Quest for Frictionless ...
    Data Privacy Rules Hinder Hotel Industry's Quest for Frictionless ...
    Jun 28 · skift.com
    Hotels are Way Behind on Tech. These Brands Are Trying to ... - Skift

    Related Questions

    What are Todd Wood's main responsibilities at Mandarin Oriental Hotel Group?
    How is Todd Wood contributing to the hotel industry's tech advancements?
    What challenges does Todd Wood face in implementing new technologies at Mandarin Oriental?
    How does Todd Wood's role impact the guest experience at Mandarin Oriental?
    What specific projects has Todd Wood led at Mandarin Oriental?
    Todd Wood
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    Location

    St Simons Island, Georgia, United States