Todd Smith

Todd Smith serves as the Business Development Lead at the Customer Management Practice (CMP), a division of IQPC. In this role, he is integral to the organization's mission of enhancing customer interactions and driving growth opportunities tailored specifically for the customer management sector. CMP focuses on delivering market research, events, and communities that emphasize customer-centric strategies.

Background and Role

• Position: Business Development Lead
• Division: Customer Management Practice, IQPC
• Focus Areas: Todd's work involves collaborating with various stakeholders to improve customer experience and engagement through innovative solutions and tailored services.

About Customer Management Practice

CMP was established in 2016 and has since positioned itself as a leader in the customer management field by offering comprehensive resources that help organizations navigate the complexities of customer interactions. The division emphasizes a culture of collaboration, innovation, and a strong commitment to understanding client needs.

Team Structure

CMP operates under three main sectors:

• Customer Contact
• Customer Experience
• Design & Innovation

This structure enables CMP to provide specialized insights and services, fostering deeper relationships with clients and enhancing overall service delivery.

Todd Smith's contributions are part of a broader strategy at CMP to maintain high customer retention rates and deliver cutting-edge research that keeps pace with industry demands.