Todd Baxter

Todd Baxter is a seasoned professional with over 18 years of experience in executive roles for Fortune 1000 companies, focusing on customer engagement and support.

With a background in customer experience, Todd has held various leadership positions in healthcare, technology-focused financial services, and human resources organizations, driving transformation and enhancing consumer-focused models.

His expertise spans across managing operational and financial performance for multiple contact centers across various industries like financial services, consumer goods, technical support, sales & marketing, communications, media, and healthcare, both domestically and offshore.

Through his leadership roles, Todd has overseen world-wide organizations with 15,000+ employees, emphasizing the development of new leaders and fostering a culture that prioritizes exceptional customer experiences.

His educational background includes a BBA from East Tennessee State University, an MBA from the University of Phoenix, and graduate studies at the Center for Creative Leadership.

Todd Baxter has held key positions such as EVP & Chief Services Officer at HireRight, Chief Customer Officer at Experian, Senior Vice President of Global Operations at TTEC, EVP/COO at Connextions, and leadership roles at Charter Communications, Convergys Corporation, and SPS Payment Systems.