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Todd Baxter
CX Executive - Service and Growth Minded Efficiency Expert - Purveyor of Background Checks
Todd Baxter is an experienced executive currently serving as the EVP & Chief Services Officer at HireRight, a position he held from October 2018 until June 2022. He is based in Nashville, Tennessee, and has a robust background in customer experience and operational leadership within highly regulated industries such as healthcare, HR services, and financial services.
Professional Background
Todd has over 20 years of experience in executive roles, including positions such as Chief Customer Officer at Experian and Senior Vice President of Global Operations at TTEC. His career includes leadership roles at five different Fortune 1000 companies, where he has focused on transforming customer engagement models to be more consumer-centric. He has successfully managed large organizations, with a workforce exceeding 15,000 employees, fostering a culture aimed at enhancing customer experience.
Education
- MBA from the University of Phoenix
- BBA from East Tennessee State University
- Graduate of the Center for Creative Leadership
Key Skills and Achievements
- Expertise in developing operational models that drive profitable growth.
- Passion for cultivating new leaders and enhancing team dynamics to improve customer service.
- Proven track record in creating meaningful customer engagement strategies.
Todd Baxter's extensive experience and leadership in customer service operations position him as a significant figure in the industry, focusing on efficiency and growth through innovative practices.1
