Tina Grainger

Tina Grainger is a highly motivated credit operations professional with 20 years of experience in customer services and collections.

As an Accredited Lean Practitioner, Tina has a unique banking expertise acquired over 6 years at Barclaycard in senior operational roles.

Tina currently holds the position of Senior Lead managing vulnerable customers and heads the Specialist Support Team at Barclaycard, focusing on mental health issues and shaping contact strategies.

With a strong background in influencing strategic thinking, policy, planning, and delivery, Tina has a successful track record in large scale global collections projects.

Previously, Tina has held key roles at reputable companies including Director Of Operations at Slater and Gordon Lawyers (UK), Head of Customer Service and Fraud at Argos Financial Services, and Credit Operations Manager at Vodafone.

Additionally, Tina's experience extends to positions such as Operational Manager at Barclaycard and Outsource Manager - Collections at O2 (Telefónica UK).