Tim Royall

Tim Royall is a seasoned professional with a diverse background in Customer Success and Client Services roles.

He has worked in both technology and commercial publishing industries for over a decade, specializing in business strategy, development, process management, and senior leadership positions.

With experience at prominent companies like CricHQ, Wallpaper*, and GlobalWebIndex (GWI), Tim has demonstrated his expertise in optimizing customer experiences and driving sales growth.

His key skills include product management, client relationship management, and operations, with a proven track record of enhancing processes and increasing business conversions.

Tim is highly proficient in Salesforce, Excel, Microsoft Tools, Google Drive, and various sales and marketing platforms.

He holds a DSDM agile project management certification and a degree in Sports and Exercise Science.

Additionally, Tim has a keen interest in Mandarin, having achieved HSK Level 2 proficiency in speaking and listening.

His personal achievements reflect a well-rounded individual with a passion for music, sports, and community engagement.

Tim's educational background includes a Bachelor of Applied Science degree from Canterbury Christ Church University and qualifications from Enfield Grammar School.

Throughout his career, Tim has progressed from Customer Onboarding Manager to Customer Success Operations and Trials Manager, showcasing his dedication and leadership in driving business success.

He has successfully built and managed teams, implemented sales accelerators, and optimized customer trials processes to significantly improve sales performance.

Tim's current focus involves expanding and enhancing the trials process at GlobalWebIndex, with a strategic approach to qualification checks and success criteria agreements with clients and sales partners.

His role at GWI has been marked by accomplishments such as hiring and training team members, leading UK and US trials teams, and achieving substantial business growth through effective trials management.

Tim Royall's wealth of experience, skills, and achievements position him as a valuable asset in the field of Customer Success and Business Development.

His commitment to excellence, continuous learning, and hands-on approach make him a dynamic professional with a proven ability to drive results and fuel organizational success.