Ralph Trozzo

Ralph Trozzo is a Program Engagement and Customer Success Executive known for building and leading effective teams to achieve remarkable business outcomes.

With a strong background in Information Technology, Ralph has expertise in systems programming, database administration, and enterprise program management, spanning a successful career.

He has a proven track record in engineering, delivering, and operating large-scale, complex systems, specializing in solutions architecture, ITIL, Service Management, Application Performance Management, and Digital Transformation.

Ralph is recognized for his effective influencing skills, establishing rapport and credibility with stakeholders to foster relationships that drive repeat business.

His specialties include Top Secret DoD Clearance, Cloud Technologies, ITIL, IT Service Management Engineering, Systems Development, Data Center Automation, Program Management, Enterprise Operations, ServiceNow, BMC Remedy ITSM Helix, Professional Services, Application Performance Management, Digital Transformation, Delivery/Engagement Management, Billable Consulting, Project Management/PMI/PMP.

He holds a BA in Economics from Stony Brook University and a Diploma in Computer Programming from New York University.

Ralph Trozzo has held various key positions in renowned organizations including Success Architect at ServiceNow, Senior Technical Program Manager at AppDynamics, Global Program Manager at BMC Software, and Executive Director at Morgan Stanley, among others.

His vast experience includes roles such as ITIL Service Management Consultant at New York City Health and Hospitals Corporation, Vice President Consulting Operations, Americas at TuringSMI, Vice President - Program Manager, Service Management Engineering at Credit Suisse, and Program Manager at Computer Associates.

Prior to these roles, Ralph has also served as Vice President - Senior Systems Manager at Merrill Lynch and Applications Manager at Goldman Sachs.