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Thomas K.
Customer-focused marketing operations | Business process optimization | Product marketing
Thomas K. is an accomplished Agency Operations Manager at Google, based in New York City. He has a strong background in product management, product marketing, and program management, supported by an MBA. His career highlights include significant achievements such as:
- Leading the content migration of a B2C website to a new eCommerce architecture.
- Launching a web product that boosted online sales for Internet plans.
- Designing an online reservation tool that reduced in-store wait times for customers.
- Implementing marketing strategies that enhanced brand awareness for major automotive brands like Toyota and Lexus.
- Identifying inefficiencies in business processes that resulted in over $250,000 in operational cost savings for clients.
In his current role at Google, which he has held since June 2022, Thomas focuses on helping marketers deliver optimal results. Previously, he served as a Product Marketing Manager at Google and held a leadership position at Verizon Wireless, where he led initiatives that projected significant cost savings and improved customer experiences.1
Thomas is recognized as a strategic problem solver, adept at assessing metrics to identify growth opportunities and implementing projects within established timelines. He is also skilled in mentoring teams and bridging communication between technical and non-technical stakeholders.1