Thaddeus Shegos

Thaddeus Shegos is an expert in IT Service Delivery & Process Implementation / Improvement, Organizational Change, CIO & IT Executive Leadership, and ServiceNow Test Management Methodology.

With a strong background in IT Procurement & Asset Management, Thaddeus specializes in Incident Management, Change Management, Asset Management, Service Request Management, Configuration Management, IT Procurement Management, Enterprise License Management Optimization, IT Service Level Management, and Software Testing.

He holds an ITIL v2 & v3 Expert Certification and is a Certified ServiceNow System Administration professional.

Thaddeus Shegos pursued Bachelor of Business Administration degrees from the School of Management at the University of Michigan.

His professional experience includes roles such as Business Process Consultant and Expert Services at ServiceNow, where he served as the ServiceNow Implementation Methods SME and Global Community Manager, Business Process Consultants.

Prior to his time at ServiceNow, Thaddeus held positions such as ITSM Principal Business Process Consultant at ServiceNow, Managing IT Consultant at Fruition Partners, Director of IT Service Management at Ascension Health, CIO Department of Information Technology at St. Mary's of Michigan, and various roles at Genesys Health and Electronic Data Systems.

Thaddeus Shegos has a wealth of experience in IT leadership, process improvement, and service delivery across a range of organizations and industries.