Tanya Stobbe

Tanya Stobbe is an IT Service Management (ITSM) Consultant with a wealth of experience in various areas such as curriculum development, change adoption, training, instructional design, learning management, and business analysis. She holds ITIL v2 and v3 Foundation certifications and specializes in BMC ITSM, ServiceNow, and CMDB. With a background in process modeling, requirements gathering, and documentation, Tanya has worked across different sectors including banking, telecom, energy providers, and blue-chip companies. Her expertise lies in Incident Management, Problem Management, Change Management, Service Level Management, Service Request Management, Asset Management, ITOM, ITBM, and CMDB. Tanya is skilled in using tools like Adobe Captivate, Camtasia, Articulate Storyline, Presenter, and Rise for creating training materials and interactive presentations. She is adept at overseeing Systems Development Life Cycle processes from requirements gathering to training delivery and system administration. With a focus on process design and optimization, she excels in relating user requirements to technical teams and creating test plans and test cases.