Susan Zhang

Susan Zhang is a seasoned business leader currently serving as the Senior Director of Traveler Engagement & Loyalty - Credit Cards & Gift Cards at Expedia Group, a position she has held since December 2022. Based in Seattle, Washington, she has extensive experience in strategic partnerships, marketing, and customer engagement across various industries.

Professional Background

• Current Role: At Expedia Group, Susan leads a team focused on innovating credit card programs aimed at enhancing traveler loyalty. She reports directly to the Senior Vice President of Traveler Engagement and Loyalty.
• Previous Experience:
  • General Manager, Cobrand Credit Cards at Delta Air Lines (July 2021 - December 2022): Managed the P&L and product strategy for the SkyMiles credit cards portfolio in partnership with American Express.
  • VP, Strategic Partnerships & Head of Marketing at Goldman Sachs (2018 - 2021): Oversaw brand and marketing strategies for a fintech startup within Goldman Sachs.
  • Director Roles at American Express (2010 - 2018): Held various positions focusing on strategic partnerships, marketing, and product management.

Skills and Expertise

Susan is recognized for her ability to drive revenue through strategic execution and operational excellence. Her expertise includes:

• Partnership Management
• Product Marketing
• Business Development
• Team Engagement
• Contract Negotiations

Leadership Style

She is known for inspiring cross-functional collaboration and innovative problem-solving in high-stakes environments, making her an exceptional leader and communicator within her field.1