Susan Nisbet, CLMP

Susan Nisbet is an experienced professional in the hospitality industry, currently serving as the Vice President of Loyalty and Global Head of Loyalty at Langham Hospitality Group.2 With over 20 years of experience in the field, she is recognized as an innovative brand and loyalty leader.1

Career Highlights

Susan has spent nearly two decades in the hospitality sector, with a particular focus on loyalty programs.3 Her expertise lies in creating emotional connections with customers and developing effective loyalty strategies.

Professional Background

• Current Role: Vice President - Loyalty at Langham Hospitality Group
• Experience: Over 20 years in the hospitality industry across Europe
• Specialization: Brand management and loyalty programs

Education and Skills

Susan holds a degree from Northwestern University.1 She is also a Certified Loyalty Marketing Professional (CLMP), which demonstrates her expertise in loyalty marketing strategies.2

Recent Achievements

In March 2024, Susan announced the launch of #BrilliantbyLangham, a new loyalty and experience platform for Langham Hospitality Group.4 This initiative showcases her ongoing commitment to enhancing customer experiences and loyalty programs in the hospitality sector.

Susan's LinkedIn profile can be found under the username "susanmnisbet", where she regularly shares insights about the hospitality industry, loyalty programs, and leadership.123