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Susan McInerney
Sr. Customer Reference Manager at ServiceNow
Susan McInerney is a professional with a broad range of experience in executive relationship building, customer success program management, marketing communications, and advocacy for sales references.
Throughout her career, she has excelled in driving cross-functional teams to achieve business objectives and has a passion for recruiting, managing, and promoting advocates while ensuring high customer satisfaction.
Susan's specialties include strong relationship management, networking skills, and expertise in customer advocacy marketing, alliances, and account management.
Her professional history includes roles such as Sr. Customer Reference Manager at ServiceNow, EMEA Reference Program Manager at Commvault, Alliance Manager at Deloitte UK, EMEA Manager, Customer Success at Citrix Systems, Business Development & Alliances Manager at JDA Software, Consulting Engagement Manager at SAP (UK) Ltd, and UK & Ireland Customer Reference Manager at SAP (UK) Ltd.