MIT Sloan School of Management

Massachusetts Institute of Technology

Vice President Of Product Management at Ephesoft, Inc.

California, United States

Ephesoft, Inc.

Vice President of Product Management

Director of Product Strategy & Management

- Defined and executed long-term product roadmap for SaaS and eCommerce platform to streamline and enhance operations and customer interaction for Language Companies•	Sole responsibility to prioritize multiple web/iPhone/Android product schedules, product performance, and assess and manage risks•	Led 12 engineering and design resources including individual Kanban management and Gantt charts using Agile software development principles•	Managed customer-facing initiatives to generate initial clients, established B2B sales tactics for qualified leads via conferences and social media, negotiated contracts closing leads at 1:3 rate•	Fundraised multiple rounds with VCs and Angel Investors to sustain company growth

Lango, Inc.

Co-Founder & Chief Product Officer

- Built and directed team of Solar Advisors to revitalize point-of-sale communication and listening to voice of the customer (VOC) leading to a 6 point improvement in satisfaction and ~20% reduction in disputes•	Created customer experience strategies with specialized concierge phone queues and adjusting sales pitch by using feedback from customers, surveys, and new home analytics•	Implemented Salesforce SFA and IVR for customer care team•	Researched and tested home automation tools such as lighting, sound, door bells and locks

SunStreet

Senior Director, Customer Experience Operations

- Developed platform and two-sided marketplace to match K-12 students with top-10 university tutors based on subject, expertise, and schedule•	Negotiated contracts with California Home-schools and educational institutions to provide 10-on-1 weekly online classes and summer school programs•	Scaled business 12X within 1.5 years with students and tutors across 6 states

MyTutorSquad.com

Founder & Chief Executive Officer

Business Operations Manager                                                                                                                                      06.2007 – 05.2013•	Led reporting & analytics team to uncover operational inefficiencies, improving customer satisfaction 7 points over 5 years for 8M+ customers and increasing agent productivity, capacity and SLAs for 10k agents •	Implemented an AI-based call routing system using 800+ customer attributes, reducing churn by ~10%•	Presented KPI and insights daily to executive management and collaborated with cross-functional teams for project and key stakeholder buy-in •	Managed deployment of Tru2Way cable platform across 20 major Californian cities with 40 person cross-functional engineering and operations team•	Established policies and projects to reduce truck rolls by 12.5% based on deep customer data mining Finance Manager, Acting Director of Finance						              •	Managed verticals of a $436M annual budget while working with technical operations, sales, and customer care to reforecast and spend efficiently and responsibly. •	Cut expenses by 3% via exploring inefficiencies within the financials such as imbalanced staffing and recommended solutions to Executive team to improve the bottom line

Time Warner Cable

Business Manager, Program Manager & Finance Manager

Managed small-cap hedge fund to institutional investorsDeveloped proprietary long/short models

Picoco LLC

Investment Banking Intern

- Procured $4-5M projects with Canon Inc, Japan in Healthcare & Digital Office products by creating long-term product roadmaps applying core strength in digital imaging to medical software and printing•	Launched world's first mobile radiography machine launched at U.S. Pentagon 2005•	Innovated joint filed U.S. Patent entitled “Method and System for Generating Job Profiles” #US20070146732A1 in 2007.

Sumita Mavros

Sumita Mavros