Asia Pacific Institute Of Management

Babasaheb Bhimrao Ambedkar Bihar University

Sainik School Tilaiya, Jharkhand

• Directed TMotions' global inside sales operations, focusing on demand generation and new business development.
• Collaborated closely with key stakeholders to drive vision, strategy, and flawless execution.
• Achieved a 20% increase in sales pipeline with a focus to increase revenue by 15% in the first year.

TMotions Global Limited

Director - Sales

Espire Infolabs

Director - Inside Sales

•	Sales enablement in North American region focusing on Demand Generation, Campaign management, Inside sales, Pre-Sales,  Marketing functions within the organization 
•	Work with key stake holders in sales team, delivery teams in Strategizing sales an marketing based on our service line.
•	Participate in RFP journey, working closely with delivery, COE’s, Finance and other teams in building responses
•	Participate in discussions with prospects in debriefing and post submission presentation 
•	Define strategies in various marketing activities using channels like, Events, Webinars, paid marketing, Email campaigns, Newsletters etc…
•	Responsible to hire, manage, mentor & coach individual team members to help them achieve their individual targets
•	Working closely with project managers and pre-sales in writing proposals, collaterals etc..
•	Strategizing various social media campaigns, email campaigns, listings, webinars to get qualified leads

Associate Director - Inside Sales

MilliPixels Interactive LLP

Vice President Sales

Self Employed

Independent Consultant

•	Was heading Global Inside sales for a tier-one company in various BU's which includes Manufacturing, BFSI, Media & Entertainment, Consumer business, Retail, Energy and Utilities, Healthcare and life sciences vertical and the Target market is North America, Australia, and Europe
•	Involved in strategizing sales campaigns and work with sales, pre-sales teams in running campaigns
•	Looked after Initiating and onboarding new campaigns 
•	Was responsible for delivery and ensuring qualified leads to be generated every month
•	Was actively involved in hiring and mentoring new team members
•	Was responsible for getting new business from existing accounts
•	Managed 40-member team for all activities

Revvlocity

Director Sales Operations

•	Was heading Global Inside sales for High technology, Mid-market, Healthcare and life sciences vertical and the Target market is North America and Europe
•	Was strategizing sales campaigns and work with sales, pre-sales teams in running campaigns
• Was	responsible to get RFX on leads generated by team on the basis of the technical discussions with prospective customers around App Dev, support & maintenance etc..
•	Was responsible to take up warm discussions with prospects and qualify leads based on the service offerings and requirement analysis
•	Worked closely with senior leadership in budgeting, strategies etc.
•	Worked closely with marketing team in successfully running campaigns on various events and managing campaigns to get ROI.
•	Participated in technical discussions with pre-sales teams
•	Was managing 12 member team for all activities

HCL Technologies

Group Manager and Head of Global Demand generation in HealthCare and Life Sciences

•	Was heading Inside sales and research activities for software services, analytical and compliance services, and the Target market is North America
•	Strategizing sales campaigns and work with sales, pre-sales teams in running campaigns
•	Responsible to hire, manage, mentor & coach individual team members to help them achieve their individual targets
•	Worked closely with project managers in understanding technical aspects of various projects
•	Was responsible for creating various documents/ collaterals on all service offerings
•	Involved in strategizing of various accounts with service offerings around app development RFID, mobility, testing, maintenance, etc.

IRIS Software Inc.

Senior Manager and Head of  Inside Sales & Research

Manager Inside Sales & Research

• Managed sales support functions for Inside sales activities
• Was responsible for lead generation on EXL service offerings and setting up goals 
• Was responsible for running sales campaigns on EXL service offerings
• Strategy formulation for different sales campaigns
• Set up campaign targets and was responsible for revenue generation on each campaigns
• Have worked closely with business leaders on all sales campaigns
• Taken part in responding to RFP’s and RFI’s.
• Customized and implemented SalesForce automation tool for proper functioning of marketing department.
• Done process mapping for all onsite and inside sales teams on www.salesforce.com.
• Have worked on sales Collaterals, presentations, white papers, case-studies etc...
• Taken active part in client visits in preparing agendas and presentations.
• Was responsible for arranging conference calls or meetings for our representatives or the subject matter experts.
• Active participation on all conference calls with on-site sales team and business leaders
• Always looked out for various events/conferences/seminars.

EXL Service

Manager - Business Development

Assistant Manager Business Development

• Involved in generating leads thereby identifying offshore clients based in UK & updating client database for E–Learning solution, Attendance System, Printing Solutions, e-commerce, Enterprise packages, Helpdesk systems etc.. 
• Marketing of services and products of the company through phone calls, e-faxes and e-mails and after sales activities through active usage of Customer Relationship Management System (CRM).
• Delivered Presentations and Demos to International (Via Internet and voice) prospective clients.
• Key Account Management & Responsible for complete client communication.
• Active part of New Product Launch whenever company introduces any new solution for  target clients, this includes complete documentation of products, sales pitch, introductory mailers, follow-up mailers etc.
• Process mapping for International Business Development.
• Training, Buddying, Generate / Participate in Campaigns and Promotions, Participate in Forecast/Strategy Meetings, Knowledge Sharing
• Was responsible for analyzing competitors’ activities and devising suitable strategy for revenue generation.

Netsity

Assistant Manager - Business Development

Training:

• Handled key account for training in all HP Desktop, Laptop and IPG products
• Have worked on planning of Training for New Hire and recursive trainings & handling a team of 13 trainers.
• Incentives calculation, reporting and skill enhancement programs & Rostering of the Trainers.
• Prepared forecast and delivery reports on weekly basis for HP.
• Process mapping for co-ordination of different departments for logistics requirements & doing weekly checks through out the company.  
• New hire recursive and cross trainings for HP/Compaq desktops’ process and product support.
• Attended TTT (Train the Trainer) & conducted floor Training.
• Involved in weekly D-SAT analysis.
• Was responsible for preparing Trainer’s & training logistics utilization reports on weekly basis.
• Was responsible for preparing & conducting process and product Assessments after completion of batches.


Operations:

• Provided hands-on assistance to the team in case of problems in voice and email support
• Was a single point of contact with the team and the senior management through effective communication on key deliverables and soft issues
• Involved in Roster making 
• Developed strong inter-personal relationships with the team to cohesively bond them together with the Company and integrate them with the vision and core values.
• Was directly responsible for fostering development of  team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of  team with the company through feedback and counseling.
• Provided support to team by acting as first line of escalation of customer related queries to accomplish the goal of providing exceptional customer experience.

Suman Kumar