Stu Berman

Vice President, NPS Loyalty Forum at Bain & Company

Stuart Berman is a seasoned professional currently serving as the Vice President of the NPS Loyalty Forum at Bain & Company.1 His career is marked by extensive experience in management consulting, software industry, and customer loyalty.

Professional Background

Stuart's career at Bain & Company spans two periods. He initially started his career there as a management consultant, working with major players in telecommunications, high tech, utilities, and entertainment industries.1 After gaining experience in other roles, he returned to Bain to lead the NPS Loyalty Forum.

Current Role

As the Vice President of the NPS Loyalty Forum, Stuart:

Manages a forum established in 2006 that provides best practices research, decision support tools, and executive education.1
Works with senior executives from leading global companies committed to achieving outstanding results through customer, employee, and partner loyalty.1
Facilitates a network for members to learn, share, and enhance practices across industries and national borders.1

Stuart also oversees the Net Promoter Social Impact Forum, established in 2011, which caters to senior executives from top social impact organizations.1

Previous Experience

Between his stints at Bain, Stuart held various management positions:

General Manager of Intuit's online store
Worked in startup companies in business development and product management roles
Managed international expansion and cross-border trade at eBay1

Education

Stuart's educational background includes:

BA in Economics and Mathematics/Computer Science from Wesleyan University
MBA from Stanford University1

Additional Interests

Alongside his corporate career, Stuart is also passionate about photography. He currently owns and operates Stu Berman Photography, which he started in October 2021.1

Stuart Berman's diverse experience in consulting, technology, and customer loyalty, combined with his leadership of the NPS Loyalty Forum, positions him as a valuable asset in the field of customer experience and business strategy.