Steven Walden

Steven Walden, a seasoned professional with over 15 years of experience in senior roles within customer experience, boasts deep expertise spanning various facets of CX, including insights, sales development, operations, consulting, and training. Walden has a remarkable track record of directing CX projects for over 80 brands, leading to substantial NPS improvements, managing CX sales generating over £400K annually, and developing CX intellectual property resulting in significant revenue. His extensive training background includes qualifications as an Agile Practitioner, NPS Certified individual, and expertise in Journey Mapping and service design.