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Steven Walden
Gambling Industry: Customer Experience Manager and Project Manager
Steven Walden, a seasoned professional with over 15 years of experience in senior roles within customer experience, boasts deep expertise spanning various facets of CX, including insights, sales development, operations, consulting, and training. Walden has a remarkable track record of directing CX projects for over 80 brands, leading to substantial NPS improvements, managing CX sales generating over £400K annually, and developing CX intellectual property resulting in significant revenue. His extensive training background includes qualifications as an Agile Practitioner, NPS Certified individual, and expertise in Journey Mapping and service design.
Highlights
Nov 14 · budget.nv.gov
[PDF] STATE OF NEVADA BOARD OF EXAMINERS PUBLIC MEETING ...
Sep 9 · nycasinos.ny.gov
[PDF] table of contents - Gaming Facility Location Board - NY.gov
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Location
Milton Keynes, England, United Kingdom
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Speaker, management advisor, and author of such books as The Experience Economy, Infinite Possibility, Authenticity, and Mass Customization.
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Sales | Training | Customer Experience | Medical Devices | Program Development | Results Driven | Startups | Public Speaker | Thoughtful Leader | Doctor of Audiology
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See who you know in common with Steven