Steven Rodriguez

Steven Rodriguez is a senior executive with extensive experience in the telecommunications and customer experience industries. He currently serves as the Senior Vice President of Utility and HTG at Fusion CX, a position he recently took on in 2024.2

Career History

Steven has nearly 30 years of experience in telecommunications and high-tech sectors.2 His career progression includes:

• Chief Experience Officer at Sequential Technology International (October 2020 - Present)1
• Vice President at Sequential Technology International (December 2016 - October 2020)1
• VP of Service Delivery at Synchronoss Technologies (October 2009 - December 2016)1
• Account Director at Synchronoss Technologies (July 2008 - October 2009)1
• Director of Operations at Synchronoss Technologies (June 2005 - June 2008)1
• Senior Manager at Accenture (2003 - 2005)1

Responsibilities and Expertise

In his roles, Steven has demonstrated leadership in:

• Managing customer relationships and delivering account growth
• Overseeing P&L responsibilities
• Leading consulting and back-office teams supporting major telecommunications providers
• Improving customer experience while lowering acquisition costs
• Implementing integrated technical solutions for business problems
• Onboarding new programs and stabilizing existing ones in operations centers

Education

Steven holds a BA in Computer Science from Cornell University, which he attended from 1990 to 1994.1

Skills and Approach

Colleagues have praised Steven for his effective management style and leadership abilities. He has been described as having "the uncanny ability to make the department his own and allow the team to operate at full efficiency".1 His focus appears to be on exceeding both client and customer expectations, as evidenced by his work in global customer operations and solutions.1