Steven Poon

Steven Poon is an experienced Customer Experience Manager who previously worked at HKBN (Hong Kong Broadband Network) from September 2018 to August 2020.12 He has a strong background in user experience and customer experience management across various industries.1

Steven's career highlights include:

1. Current role: User Experience Manager at Bank of China (Hong Kong) since May 20231
2. Previous positions: PACE Coach at Jardine Matheson, Marketing Manager at Fusion Bank, and User Experience Associate Manager at Accenture Interactive1
3. Education: Bachelor's degree in graphic design from Northumbria University1

Steven is skilled in User Experience (UX), customer experience management, and Adobe Creative Suite. His professional journey showcases a progression in roles related to user experience and customer service, demonstrating his expertise in improving customer interactions and satisfaction.1