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Steve Wilson
Director, Digital Delivery at National Disability Insurance Agency
Professional Background
Steve Wilson is a highly accomplished professional with a robust career in communications, digital delivery, and design management. With extensive experience in various leadership roles across notable organizations, he has established a strong reputation for his strategic vision and innovative approach in the public service and private sectors.
Currently, Steve serves as the Director of Digital Delivery at the National Disability Insurance Agency (NDIA). In this pivotal role, he oversees the development and implementation of digital services that are vital for enhancing accessibility and support for individuals with disabilities. His work at the NDIA is characterized by a commitment to leveraging technology to foster inclusive environments and ensure that all Australians can access essential services with ease.
Prior to this position, Steve held the role of Assistant Director - Communications, Media and Marketing at the NDIA. In this capacity, he focused on shaping the agency's communication strategies and fostering positive relationships with stakeholders through engaging media campaigns and effective outreach initiatives. His efforts significantly contributed to raising awareness about the vital services provided by the NDIA.
Steve's career in the creative industry began as the Founder of Grasp Design, where he cultivated a unique vision for brand development and visual communication. His entrepreneurial spirit shone through as he developed a successful design consultancy that catered to a diverse clientele, delivering exceptional branding solutions that resonated with audiences.
Adding to his rich experience, Steve served as Manager of Creative Services at CSIRO, where he played an instrumental role in promoting scientific research and innovation through compelling visuals and effective communication strategies. His time at CSIRO further emphasized his ability to marry science with creativity, making complex concepts accessible to the general public.
Early in his career, Steve also worked as a Print Producer at Sensis, where he honed his skills in project management and production within the fast-paced advertising and design sectors. His foundation in design management was further solidified during his time as Design and Online Manager at the Department of Health and Ageing, where he contributed to initiatives that improved public health communication through digital channels and engaging design formats.
Education and Achievements
Steve Wilson completed his education at Telopea Park High School and Narrabundah College, where he developed a passion for design and communications. Although specific details about his formal education are not publicly available, his professional accomplishments reflect a strong foundation in creative principles and an innate understanding of digital technologies. His educational experience laid the groundwork for a dynamic career that spans design management, strategic communication, and digital innovation.
Steve's contributions to the fields of communications and digital delivery are complemented by numerous notable achievements. His leadership at the NDIA has been instrumental in reshaping the agency's digital presence, ensuring that it meets the evolving needs of Australians with disabilities. This commitment to inclusivity, coupled with his unwavering dedication to quality, showcases Steve’s ability to make impactful changes while driving organizational objectives.
Throughout his career, Steve has also engaged in various professional development opportunities to remain at the forefront of emerging trends in digital delivery, communication, and design. His passion for lifelong learning continues to inspire those around him, motivating peers to cultivate their skills and knowledge in an ever-changing landscape.
Achievements
Steve Wilson's career is marked by numerous achievements that highlight his expertise in digital innovation and creative strategy. As the Director of Digital Delivery at the NDIA, he has led projects that transformed service delivery for individuals with disabilities, reinforcing the agency's commitment to accessibility and user-centric design. His approach prioritizes the voices of those served, ensuring that digital platforms not only meet functional requirements but also resonate personally with users.
His previous role as Assistant Director - Communications, Media and Marketing allowed him to champion initiatives that increased community engagement and awareness of critical services offered by the NDIA. Under his guidance, campaigns have effectively communicated the agency’s mission, leading to great strides in public perception and stakeholder interaction.
Steve’s entrepreneurial venture, Grasp Design, exemplifies his ability to navigate the challenges of the design industry and deliver high-impact solutions, positioning him as a thought leader in branding and visual communications. His tenure at both CSIRO and the Department of Health and Ageing epitomizes his commitment to creating meaningful connections between organizations and their audiences through captivating design and effective communication strategies.
In summary, Steve Wilson embodies a diverse and rich professional background characterized by leadership, innovation, and a deep commitment to enhancing the experiences of individuals through digital means. His journey reflects not just his achievements but also his dedication to continuous improvement and advancement in every role he has undertaken.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
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Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.
Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.
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