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Steve Perroots
Vice President, Global Claims at Marriott International
Steve Perroots is the Vice President of Global Claims at Marriott International, based in Gaithersburg, Maryland. In this role, he oversees all claims programs for the company, which services over 225,000 employees across approximately 5,700 locations worldwide.34
Professional Background
Perroots has a strong background in claims management and strategy within the hospitality sector. He has been recognized for his leadership skills and commitment to enhancing organizational success. His approach emphasizes not only cost efficiency but also quality service and employee satisfaction.12
Key Responsibilities
- Claims Management: Directing global claims initiatives to ensure effective handling of incidents and claims.
- Performance Improvement: Implementing strategies to enhance service delivery and operational efficiency within the claims department.
- Employee Focus: Following Marriott's foundational principle of prioritizing employee care, which in turn benefits customer service.1
Notable Achievements
Under his leadership, Marriott's claims services have consistently performed well against key performance indicators (KPIs), demonstrating high levels of efficiency and claimant satisfaction.13
