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Stephen Motion
Enterprise Team Lead - CRM at OpenTable
Steve Motion is a seasoned sales and relationships director with a strong background in B2B hospitality, Enterprise sales, and B2C membership sales.
Possessing operational experience across various sectors of the hospitality industry, Steve excels in addressing the challenges faced by hospitality operators and guiding marketing teams in aligning messaging to address friction points.
His expertise extends to Kitchen and Table Management, POS, and PMS systems, and he transitioned into the technology sector, focusing on cloud-based solutions like Electronic Reservations, Table Management Systems, Mobile Optimized Websites, Online Reputation Tools, and IVR telephony.
During his tenure at Velocity, Steve gained insights into the mobile payments space, collaborated with product teams to develop new tools, and introduced innovative solutions to key players in New York, such as house accounts and third-party pre-pay options.
At Zonal, he championed the advantages of a single customer view and integrated tech solutions. Steve also played a pivotal role at Venga, where he promoted cutting-edge technologies for enhancing guest experiences, monitoring feedback, and boosting customer retention through CRM strategies.
Following the acquisition of Venga by OpenTable, Steve now leads CRM sales for Enterprise accounts, leveraging his wealth of experience and industry knowledge to drive business growth and customer success.
Educationally, Steve attended The Park School and holds a Bachelor of Science (BSc) degree in International Hospitality and Tourism Management with Honours from the University of Surrey. Moreover, he achieved a Level 3 Extended Diploma in Hospitality with Distinction from South Essex College.
Throughout his career, Steve has held various leadership roles in distinguished organizations such as OpenTable, CRUSHED COMMUNICATIONS LIMITED, Venga, Zonal Retail Data Systems, Velocity Mobile Ltd, Bookatable, Pret A Manger, TGI Fridays, and esteemed hospitality establishments like The Ritz-Carlton Hotel Company LLC and Radisson Blu Edwardian, London.
With a proven track record of driving sales, fostering relationships, and implementing innovative technologies in the hospitality and technology sectors, Steve Motion continues to be a trusted authority in the industry.