Steve Grycuk is an accomplished business executive with a strong background in customer experience and engagement. He studied Economics & Management at Saïd Business School, University of Oxford, and Entrepreneurship at the University of Cambridge. Steve has held various leadership roles, including Chief Experience Officer, Senior Vice President of Customer Experience & Engagement, and Transformation Director at Dow Jones. He also worked as a Business Manager at the BBC and a consultant at News UK and Deloitte. Steve is a former trustee and steering committee member at Education Partnerships Africa. He has a wealth of experience in driving business transformation, enhancing customer experience, and leading teams to achieve success.