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Steve Emerson
Advisory Solution Architect, IT Operations Management & IT Asset Management
Steve Emerson is a seasoned IT professional with a strong passion for customer experience, specializing in IT Service Management, IT Operations Management, and IT Asset Management.
With over 20 years of diverse IT experience, Steve has excelled in roles ranging from solution design to relationship management, service delivery, operations management, asset management, product management, project management, and process design and management.
Steve Emerson's expertise lies in combining people, processes, technology, and data to drive transformative outcomes for organizations.
As a highly organized and results-driven program manager, he thrives on analyzing and creating solutions to cater to customer needs at all organizational levels.
His specialties include IT Operations Management, IT Asset Management, IT Service Management, Relationship Management, Service Delivery Management, Solution Design, Process Design, Process Improvement, Project Management, Product Management, Problem Solving, Business Analysis, Performance Management, and effective Communication.
Steve's educational background includes a Bachelor of Science in Computer Science from Pace University.
In his professional journey, Steve Emerson has held key roles such as Advisory Solution Architect in IT Operations Management at ServiceNow, Senior Solution Consultant at ServiceNow, and Solution Consultant at Fruition Partners, a DXC Technology Company and a Global Strategic ServiceNow Partner.
He has also contributed his expertise at renowned organizations like WSP - Parsons Brinckerhoff, KPMG International, AIG, Barnes & Noble, Sony Electronics, Alphanet Solutions, and Vanstar among others.
Beyond his IT roles, Steve was also a Contributing Writer in Drag Racing at Dragzine.com and LiveOctane.com, showcasing his versatile interests and skills.
