Derek Kitzelman

Derek Kitzelman is a seasoned Executive Professional with a wealth of experience in leadership, operations, software development, and customer service.

He excels in identifying process improvements, implementing solutions to drive efficiency, increase revenues, and enhance customer service.

Derek is skilled in building and maintaining partnerships with key stakeholders, and he is known for his dedication, proactiveness, and effective collaboration at all organizational levels.

He possesses fluency in both Portuguese and Spanish, allowing him to work cross-culturally.

Derek's core competencies include IT Operations Management, Discovery, Service Mapping, Configuration Management, Agile Methodologies, Continuous Improvement, Continuous Delivery, and System Analysis.

His educational background includes a BA in Anthropology from the University of Missouri-Columbia and studies in Ciencias Sociais, Letras at Universidade Federal de Goiás, as well as attending Lafayette High School.

Derek has held various key roles in prestigious organizations, including Advisory Solution Architect and Sr. Advisory Solution Consultant at ServiceNow, Senior Manager of Configuration Management at Express Scripts, Director of Product Development at Ascent, LLC, System Engineer at TALX Corporation, Operations Manager/Maximo System Administrator at Ascent, LLC, Project Manager at Savvis, a CenturyLink company, Technical Account Manager at Thomson Reuters, and Member Representative at MasterCard.