Steve Dukes

Steve Dukes is the CEO of Confused.com, a role he has held since March 2023. He previously served as the Chief Operating Officer (COO) at the same company from June 2019 to March 2023. Under his leadership, Confused.com aims to enhance customer experiences by integrating marketing, product development, data, and technology to foster growth and innovation.12

Background and Experience

• Career Overview: Steve has over 20 years of experience in the financial services sector. His previous positions include:

  • Interim CEO & Advisor at CommuterClub, where he led significant transformations.
  • Chief Product Officer at DFC Global Corp., focusing on growth and product strategy.
  • VP and GM at Wonga, overseeing product and marketing transformations.12

• Education: He holds a BA in Management Studies from the University of Leeds, which he completed in 2001.1

Leadership Philosophy

Steve is committed to delivering exceptional customer experiences by prioritizing customer needs and integrating operations with technology. His vision for Confused.com includes evolving service propositions to meet changing consumer demands while fostering long-term relationships with customers.2

Outside of his professional life, Steve enjoys spending time with family and friends, particularly engaging in outdoor activities and sports.1