Stephen O'Connor

SaaS executive and customer success leader who's zealous about data, operations and scaling businesses.

Stephen O'Connor, known as Stephen Noone O'Connor, is the Vice President of Customer Success at 1Password, a role he has held since September 2020. Based in Toronto, Canada, he leads a global team focused on ensuring customer satisfaction and value from the company's security products, which serve over 100,000 businesses worldwide.1 2

Professional Background

Stephen has a robust background in customer success and experience roles across various organizations:

1Password (2020 - Present): As VP of Customer Success, he oversees onboarding specialists, customer success managers, and account managers to enhance customer satisfaction and retention.
Roadmunk (2019 - 2020): He served as VP of Customer Experience, developing strategies to improve customer service for thousands of users.
Maropost (2017 - 2019): He was responsible for customer success and support operations, managing a global team to enhance service delivery.
Vend (2013 - 2017): As Global Head of Customer Experience, he directed the customer journey for retail clients across multiple countries.
Cadee Software Inc. (2010 - 2012): Co-founder and CEO, where he managed business strategy and growth.
Dow Jones (2008 - 2012): Director of Corporate Sales, focusing on revenue growth and strategic partnerships.1 2

Education

Stephen holds two degrees from the University of Guelph:

Bachelor of Business Administration (BBA)
Bachelor of Arts with Honors in Criminal Justice and Public Policy.1 2

Achievements

He has received several accolades throughout his career, including:

Presidents Club Award from Dow Jones
Gold Stevie Award for Best Customer Service from the American Business Awards.2

Stephen's extensive experience in customer success positions him as a key leader in enhancing user experiences within the cybersecurity sector at 1Password.