William Chau

William Chau is the Customer Success Manager at Civilized Discourse Construction Kit, Inc., the company behind the Discourse community platform. He has been involved with online communities for over 15 years, dating back to when he received his first computer.1 As part of the Discourse team, William contributes to building and supporting their community platform for civilized discussion on the web.

Discourse is an open-source software company that was founded in 2013. They provide a hosting service for their community platform product, which is used by organizations to facilitate online discussions and distributed teamwork.1 The company itself uses Discourse as their main team coordination tool, allowing them to minimize interruptions from messages, calls, and meetings.

William Chau's role as Customer Success Manager likely involves:

• Working directly with Discourse's clients to ensure they are successfully implementing and utilizing the platform
• Providing support and guidance on best practices for community management
• Helping customers maximize the value they get from using Discourse

While specific details about William's background and responsibilities are limited in the provided information, his long-standing involvement with online communities suggests he brings valuable experience to his role in supporting Discourse's customers.