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Stephen Lordon
Major Incident Manager at HM Revenue & Customs
Stephen Lordon is a dedicated professional with a background in service operations, specializing in Major Incident Management within the IT industry. As the Major Incident Manager at HM Revenue & Customs, he plays a crucial role in overseeing and resolving high-priority IT incidents across the organization's IT estate.
In his current role within the CE&BO team, Stephen collaborates with various Service Operations teams to monitor the HMRC estate, drive major incidents to resolution, and provide support during key business events. He excels at assessing situations, making interventions, and ensuring timely service restoration to minimize disruptions to business operations.
Stephen Lordon holds a Bachelor of Science (B.Sc.) degree in Computing with a 2:1 from the University of Sunderland, underscoring his academic foundation in the field. Prior to his current position, he gained valuable experience as a Service Analyst and held several management roles at technology companies like DXC Technology and Hewlett Packard Enterprise, where he honed his expertise in incident management and service desk leadership.
