Craig Carpenter

Craig Carpenter is a highly motivated IT professional with strong analytical skills and sound business acumen. He is BPSS cleared and excels in decision-making in the rapidly changing IT environment.

His expertise includes ITIL framework, strategic planning, process improvement, and customer support. He specializes in ITIL V3 Foundation, Critical Incident Management, Problem Management, and Incident process alignment.

Craig has held various positions such as Major Incident Manager at Virgin Media O2, Centrica, and Santander Global Tech. He has also worked in Incident and Problem Management at different organizations like National Grid, HP Enterprise Services, T-Systems, and British Telecom.

With a background in managing incidents, problems, and IT services, Craig Carpenter has honed skills in communication, relationship management, and team leadership. His experience spans from being an Incident Analyst to a Senior Manager in Incident and Problem Management.

He has utilized tools such as HP Service Manager and Service Now to effectively manage incident processes and ensure operational efficiency. Craig's career showcases his adaptability, expertise in IT service management, and commitment to delivering optimal solutions in the IT domain.