UC San Diego

Deloux School of Cosmetology

Mount Miguel High School

ENGAGEMENT & MARKETING STRATEGIC DEVELOPMENT PROFESSIONAL

►Analyze Company Processes, evaluates existing processes and procedures to identify areas for improvement.
►Develop Process Enhancement Strategies, create strategies to enhance efficiency, quality, and overall performance.
►Investigate Shortfalls and Complaints, addresses issues and complaints related to current business processes.
►Establish Performance Norms, sets standards for company performance.
►Monitor Staff Performance oversees staff performance and organizational processes.
►Collaborate with Stakeholders, works with other departments to enhance productivity and staff satisfaction.
►Communicate Ideas and Opinions, shares insights and industry trends with management and other stakeholders.
►Manage Teams, Supervise and guide teams of various sizes.

Tonkin Parts Center

Process Improvement Project Manager

►Consults with Dealer Owners and Department Managers analyzing processes, personnel, expenses, 
    customer success KPI’s and revenue.
►Collaborates with Senior Managers in developing revenue strategies for Sales and Service.
►Project Management and implementation of automotive SAAS and Third-Party solutions.
►Creates, executes and trains on operation and department processes. 
►Meets with executives monthly to review P&L statements and strategizes on new areas of revenue 
   opportunities.
►Reconciles KPI’s, and ensures processes are meeting revenue and customer experience metrics. If they 
   aren’t, I am responsible for process re-design.

OutSource Automotive

Independent Business Consultant

► Consultative sales and customer success management of software solutions, marketing and digital marketing strategies.
► Collaborates with C Level Management to establish and develop key processes to utilize the Affinitiv customer facing software solutions.
► Trains customer personnel on Affinitiv software applications.
► Instrumental in consulting with C Level Management to determine annual marketing plans and spend that are effective and clearly communicates consistent branding and offerings to increase customer retention, ROI and market share.
► Analyzes sales activities, revenue and expenses, operational practices, and forecast data to determine 
    progress toward stated goals and objectives.   
► Responsible for increasing revenue and retention of 31 defined key accounts for a large assigned 
    geography. 
► Participates in succession planning activities to support regional and zone growth.
► Built and maintained a highly professional relationship with the OEM field force and zone 
    management.

Affinitiv Inc

Sales Account Executive

►Executive of operations and Human Resources, implementing, training and managing automotive sales best practices and processes for Sales, Service, Body Shop and Parts. 
►Utilized CIP and Corporate Culture initiatives that led to improved employee retention, increased customer satisfaction and exceeded prior year revenue goals.
►Increased bench strength through recruiting, coaching and development of personnel and establishing corporate communication channels.
► P&L Oversight
►Lead by example to promote a positive, fun, professional work environment.
►Created new employee orientation process to ensure  remote location employees were able to quickly perform their job.
►Demanded high standards in performance management, employee coaching, discipline documentation, and terminations.
►Coordinated and leads employee involvement, safety, and annual benefit meetings.
►Coached managers on effective employee management, retention, recognition, development and discipline techniques.
►Managed compliance with company, federal, state and local policies and regulations related to employment, compensation, safety and  workers compensation.
►Conducted employee separation process and collects/analyzes data to enhance the employee 
    experience.

Underriner Automotive Group

Chief Culture & Organizational Director

As the Subaru Care Connect Sales Account Executive, (Sales & Marketing Division), the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle, my responsibilities include;
► Consultative sales and customer success management of software solutions, marketing and digital marketing strategies.
► Collaborates with C Level Management to establish and develop key processes to utilize the AutoLoop customer facing software solutions.
► Trains customer personnel on AutoLoop software applications.
► Instrumental in consulting with C Level Management to determine annual marketing plans that are effective and clearly communicates consistent branding and offerings to increase customer retention, ROI and market share.
► Analyzes sales activities, revenue and expenses, operational practices, and forecast data to determine progress toward stated goals and objectives.   
► Responsible for increasing revenue and retention of 31 defined key accounts for a large assigned geography. 
► Participates in succession planning activities to support regional and zone growth.
► Built and maintained a highly professional relationship with the OEM field force and zone management.

AutoLoop

As the Regional Account Manager for Universal Recycling Technologies (Sales Division), URT is a recognized leader in the industry, providing end-of-life recycling (de-manufacturing) of electronic and universal waste, my responsibilities included;
► Executed sales plan to grow new customer sales revenues from new B2B and B2C account prospects.
► Developed business plans to solicit new market segments.
► Identified and suggests process improvements as necessary to maintain high-quality, efficient processes across all customer touch points.
► Provided mentoring to other team members in areas of unique knowledge and other supporting team initiatives.
► Influenced through persuasion, negotiation and thought leadership.

Universal Recycling Technologies, LLC.

Account Executive

As the Business Development & Customer Success Director for the Tonkin Auto Group (Honda Sales Division), the 73rd largest Auto Dealership Group in the United States, my responsibilities included; 
► Collaborated with a cross-functional team to develop and implement best-practices to establish dealership policies, procedures and customer loyalty initiatives. Increased dealership productivity by 5%.
► Researched root cause analysis to determine deficiency in quality control of vehicle storage and delivery. Increased the dealerships IQS score from 88.9 to 98.1.
►Consistently managed customer service initiatives and was solely responsible for managing conflict resolution. Increased dealerships customer satisfaction score and maintained a dealership score of 98.0.
► Analyzed and recommended process change that increased express service business by 8%.
► Worked with the e-Commerce Director to ensure customers online experience was engaging, informative and value creating. Insured manufacturer initiatives and dealership specific content were current.  
► Acted as the primary liaison, responsible for researching and managing vendor products, services, and relationships to include selection, contract negotiation and reconciliation of terms and charges. P&L oversight. 
► Facilitated new business opportunities and additional point procurement to achieve Corporate strategic intent and areas of growth.
► Achieved the President’s Award consecutively, the most prestigious and coveted honor that Honda grants to its dealerships for demonstrating excellence in market share, customer service, training and facility image.

Tonkin Auto Group [Honda Auto Sales Division]

BUSINESS DEVELOPMENT & CUSTOMER SUCCESS DIRECTOR

As a Project Coordinator/Executive Assistant to VP of Marketing & Product Development at Qmedtrix Systems, Inc., an application development company generating software for the Workman’s Compensation Insurance Industry, my responsibilities included;   
► Effectively implemented HIPPA compliance accreditation and training.
► Implemented and managed critical policies for Product Development and Quality Assurance.
► Provided executive level secretarial support to the VP of Marketing & Product Development. Made appointments, scheduled meetings using MS Outlook, prepares correspondence and answers phone for the VP of Marketing & Product Development. Manages calendar to balance competing requests and priority issues. Schedules meeting rooms, conference call meetings and Go-To Meetings.
► Ensured VP of Marketing & Product Development is fully prepared for meetings and project management and is informed of significant items requiring review or action.
► Prepared reports and analytical materials to illustrate objectives, activities, and accomplishments of areas of responsibility.
► Prepared minutes, letters, reports, articles, or other materials of an important or confidential nature from general instructions, or personal knowledge and research.
► Arranged travel for the VP of Marketing & Product Development and IT staff for conferences and meetings for large groups of people.
► Worked as the liaison between Product Development, QA and Information Systems insuring client objectives were communicated and accurate.

Qmedtrix Systems Inc. [Medical Cost-Containment Software Applications]

PROJECT COORDINATOR / EXECUTIVE ASSISTANT (VP Marketing & Prod Dev)

As the Executive Assistant Site Development Manager [West Coast Operations] for Drive Logic, a Division Of CCC Information Services, an industry leader in the development of software solutions designed to efficiently manage the auto insurance claims and repair process, my responsibilities included;
► Contract negotiation, typically in concert with the Project Manager and legal counsel, including establishment of design consultants and all General Contractor “business terms” including mark-ups, fees, insurance, labor rates, escalation, etc.
► Assist Project Team in identifying, scoping, buying-out and scheduling of all Owner-direct vendors and consultants, including internal vendors (IT, security, etc.)
► Assist with City and/or other Authority approvals process, permitting, etc.
► Construct-ability review of the project documents with Project Team.
► Value Engineering to identify ways to perform work more efficiently, effectively, and for less money.
► Contractor pre-qualification, bid solicitation, bid analysis and recommendations.

Drive Logic [A Division Of CCC Information Services]

EXECUTIVE ASSISTANT SITE DEVELOPMENT MANAGER

As the Executive Assistant, VP Of Marketing for Britannica.com Information Systems Development Division of Britannica Inc. my responsibilities included;
► Liaison between QA and programmers overseeing SDLC processes and objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem-solving; and making adjustments to plans.
► Prepared expense reimbursement and American Express forms for Vice President.
► Heavy calendar management for Vice President and team.
► Managed the Vice President’s workload and requests.
► Reviewed operating practices and procedures in order to determine improvements in productivity
► Ensured smooth operation of the department by providing backup support for Marketing functions.
► Researched and compiled data and statistical information; prepares reports for special projects.
► Routinely produced and revised documents by collecting information, transcribing, formatting, editing or retrieving from files, and proofreads copies for distribution.   
► Organized and maintained office files; prepared records, provided historical reference by utilizing filing and retrieval systems (manual and electronic).
► Counseled with Vice President on departmental administrative matters, or on decisions affecting interdepartmental relationships.

Britannica.com's Information Systems Development Division Of Britannica Inc

EXECUTIVE ASSISTANT AND OFFICE MANAGER

As a Marketing Communications Coordinator at Hughes Aircraft, one of the World's leading aerospace and defense contractor founded in 1932 by Howard Hughes, my responsibilities included;   
► Implementing marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.
► Preparing marketing reports by collecting, analyzing, and summarizing sales data.
► Working on special projects and campaigns as needed.
► Performing Requirements gathering/analysis in order to create specifications from supplier’s and/or manufacturer’s for reference information, fact sheets, material safety data, etc.
► Keeping promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.

Stephany Pileggi-Taylor