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Stefan Schmid
Product Owner CRM
Professional Background
Stefan Schmid is a distinguished manager in the medical technology (MedTech) industry, known for his goal-oriented and assertive approach. With a keen perception for navigating complex business environments and a clear communication style, Stefan has established himself as a leading figure in the field. His extensive career spans various roles, primarily at Medela, where he demonstrated a remarkable ability to drive sales excellence, facilitate digital transformation, and lead diverse teams to success.
Throughout his tenure, Stefan has been instrumental in ensuring the smooth operation of sales and marketing functions. His focus on customer solutions and stakeholder satisfaction has led to profitable outcomes in every scenario faced. His expertise in project management, product management, and change management equips him with the necessary skills to guide teams through the entire product life cycle, from launch to phase-out.
Education and Achievements
Stefan's educational background is impressive and provides a solid foundation for his career in the MedTech industry. He holds a Master of Science (M.Sc.) in Human Movement Sciences with a focus on Biomechanics from the prestigious Eidgenössische Technische Hochschule Zürich. Additionally, he earned a Master of Business Administration (MBA) from Hochschule Luzern, further expanding his understanding of business principles and practices.
His academic endeavors began with a Bachelor of Science (B.Sc.) in Human Movement Sciences, also from Eidgenössische Technische Hochschule Zürich, laying the groundwork for his specialized knowledge in biomechanics and medical technology.
Notable Positions in Career
Stefan's professional journey is marked by a series of significant roles that exhibit his expertise and leadership in the industry. He began his career as a Junior International Product Manager at Medela, where he quickly made an impact through his innovative thinking and strategic planning. He advanced to become an International Product Manager, further honing his skills in product management and market strategies.
His career progressed at Medela as he took on the role of Business Lead Customer Experience, where he focused on enhancing customer satisfaction and streamlining processes to improve service delivery. He was then appointed as Global Business Process Owner for Sales and Marketing, a position responsible for optimizing performance across global sales operations.
Most recently, Stefan served as the Head of Sales Excellence Europe at Medela, where he supported sales teams with data-driven analyses to maximize their effectiveness and enhance overall sales performance. Currently, he holds the position of Product Owner CRM at Vorwerk Gruppe, where he applies his vast knowledge and experience to lead initiatives that optimize customer relationship management processes.
Skills
Stefan's skill set is diverse and tailored to address the complexities of the MedTech environment. Key areas of his expertise include:
- Sales Excellence Support: By leveraging data-driven analyses, Stefan supports sales teams in achieving and exceeding their targets, demonstrating his commitment to operational excellence.
- Digital Transformation Leadership: With extensive project management experience, he effectively navigates the intersection of business and IT to foster an environment conducive to technological advancement.
- Team Leadership and Coordination: Stefan excels in the development, leadership, and coordination of both internal and external teams, ensuring alignment and achieving common goals.
- Process Management: His skill in managing processes in sales, marketing, and customer service enhances operational efficiency, resulting in improved business outcomes.
- Product Life Cycle Management: Stefan's responsibility spans the complete product life cycle, enabling him to guide products from inception to phase-out with precision.
IT Skills
Stefan is proficient in several key IT platforms that are pivotal in the MedTech industry. His skills include:
- MS Office: Daily user with very good knowledge, allowing him to create effective presentations and reports.
- MS Project: Good knowledge, enabling him to manage and track project timelines and deliverables.
- Salesforce.com (CRM): A daily user with very good knowledge and implementation experience, showcasing his ability to apply CRM strategies effectively.
- SAP (ERP): Has good knowledge of SAP modules such as SD and CS, with hands-on implementation experience that enhances business operations.
- Service Now: Possesses good knowledge, contributing to efficient service management.
- Qlik: With good knowledge and implementation experience, he leverages data visualization tools to extract insights for strategic decisions.
Achievements
Stefan Schmid's career is full of impressive achievements that reflect his passion and dedication to the MedTech field. His strategic leadership in driving sales excellence and supporting teams has not only led to increased sales figures but has also established a framework for sustained customer satisfaction. By combining his academic knowledge with practical experience, he has successfully navigated complex business transformations, making him an invaluable asset in any organization.
Stefan's ability to manage the full product life cycle and coordinate multi-disciplinary teams is a testament to his versatility and leadership acumen. Whether improving customer experience or enhancing internal processes, Stefan’s contributions have consistently resulted in improved operational efficiencies and stakeholder engagement.
In his current role at Vorwerk Gruppe, Stefan continues to leverage his expertise in CRM to optimize customer interactions and strengthen relationships, contributing to the company’s overall success in the MedTech market.
Stefan Schmid is a professional who exemplifies commitment, expertise, and innovative thinking in the medical technology industry. His journey is marked by continuous learning and adaptation, making him a frontrunner in driving excellence and transformation within the domain.
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