Stacy Surla

Stacy Surla is a seasoned professional with a strong background in user experience, customer journey mapping, design thinking workshops, and training. She operates a small veteran-owned business and is readily available for travel to support meetings and research initiatives. Stacy champions a user-centered approach through design thinking, Lean UX, and Agile practices to ensure exceptional customer experiences both in digital and traditional realms. Her recent accomplishments include spearheading the establishment of the Customer Experience Center of Excellence for GSA and the Office of American Innovation. With a diverse career, she has held prominent roles such as the Manager of User Experience at ICF, Vice President at MetaMetrics Inc, and Adjunct Professor at various institutions, including Maryland University's iSchool and Kent State University. Stacy's contributions extend to academic publications, speaking engagements at user experience conferences, and active involvement in organizations like the Information Architecture Institute.