Suggestions
Sonia McCollum
Digital Strategist at Southern Company
Sonia McCollum is a Digital CX Manager at Southern Company Gas, based in the Atlanta Metropolitan Area.23 She is an experienced digital management professional with extensive experience in the energy sector.3 Sonia has a background in eCommerce and CIS, and holds an MBA in eCommerce from Georgia State University.
In her current role, Sonia focuses on digital customer experience strategies. She has been involved in projects aimed at improving customer engagement and self-service options. For instance, she participated in a partnership between Southern Company Gas and ACI Worldwide to leverage Apple/Google wallets for creating a frictionless billing and payment experience.1
Sonia is also recognized in the utility industry, having been featured as a presenter at conferences such as the Oracle Energy and Water Customer Edge Conference.1 Her expertise in digital strategy and customer experience has made her a valuable contributor to discussions on improving utility services and customer interactions.
