Simon Evatt
Simon Evatt is the Director of Customer Service Technology & Analytics at BT, overseeing BT, EE, and Plusnet brands with a team of 15,000+ frontline advisors in 50+ locations.
With a background at Accenture, Simon Evatt brings expertise in tech strategy, relationships with technology partners, and delivery of new technologies and insights in telecommunications.
Simon Evatt has held various key positions at BT and EE, including Director of Group Planning & Flex Operations, Director of Contact Centre Infrastructure, GM of Customer Care Transformation, and GM of Customer Experience.
Prior to BT and EE, Simon Evatt worked at Accenture where he led engagements for Utilities and Oil & Gas clients and held roles in business strategy and customer services at companies like BP, Shell, and British Gas.
