Simon Evatt

Simon Evatt is a senior executive at EE, a major telecommunications company in the UK. He currently holds the position of Customer Service Product Director at EE.1 Prior to this role, Evatt served as the Director of Customer Service Technology & Analytics at BT (British Telecom), overseeing the BT, EE, and Plusnet brands.

In his previous role at BT, Evatt led a team of over 15,000 frontline employees. His responsibilities included managing customer service technology and analytics across multiple brands within the BT Group.

Evatt has a strong background in business transformation and customer experience. In 2017, he celebrated winning awards for "Best Business Transformation" and "Best Return on Customer Experience" at the UK Customer Experience Awards.3 This demonstrates his expertise in improving customer service processes and outcomes.

Throughout his career, Evatt has developed skills in areas such as:

• Business Transformation
• Strategy
• Change Management4

His experience and leadership in customer service technology have been recognized in the industry. In 2019, when BT Group selected NICE Performance Management software, Evatt was quoted as a key decision-maker in the process, highlighting his influence in shaping customer service strategies for the company.5

Simon Evatt is based in London, England, and has over 500 connections on LinkedIn.2 His LinkedIn profile username is indeed "simonevatt", as mentioned in the query.