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Shuchi Khurana
Vice President, Global Head of Customer Experience
Shuchi Khurana is a seasoned Enterprise Customer Experience Management & Marketing Executive with over 20 years of experience in various industries, including Financial Services, Insurance, Technology, Consumer Goods, and Fashion. She holds an MBA from a top 20 business school and has a strong track record of establishing Customer Experience and Voice of Client programs and teams globally. Shuchi specializes in areas such as Voice of Customer, Customer Experience Management, Customer Strategy, Market Research, CRM, CX Measurement & Analytics, Loyalty & Customer Retention, Net Promoter Score, E-Commerce Marketing Communication, Pricing, New Business Development, Product Launch, and International Business.