Shivendra Kishor

Shivendra Kishor is a senior executive at Instacart, holding the position of Sr. Director of Fraud, Abuse, Identity & Reconciliation.15 His role encompasses strategy, operations, and analytics within these domains at the company.

Professional Background

Shivendra is a global risk professional with extensive experience in fraud operations, trust and safety, credit, e-commerce, and risk management. His expertise lies in developing strategies to prevent fraud and abuse while ensuring customer trust and satisfaction.

Leadership Style

As a leader, Shivendra approaches challenges with an innovative mindset, viewing them as opportunities for learning and growth.3 He believes in turning every challenge into a lesson and every success into a stepping stone for further improvement.3

Personal Interests

Interestingly, Shivendra has a passion for cooking, which he leverages to enhance his innovative approach to fraud prevention and leadership at Instacart.2 This unique perspective allows him to bring creativity and fresh ideas to his professional role.

Career Journey

Shivendra's journey with Instacart began as a customer, using the service for convenience. This personal experience became the catalyst for his mission to elevate customer trust and satisfaction within the company.4 His dedication to improving the user experience from both a security and satisfaction standpoint has been a driving force in his career.

Philosophy

Shivendra's professional philosophy can be summed up in his quote: "Sometimes you win, sometimes you learn".5 This attitude reflects his commitment to continuous improvement and adaptability in the fast-paced world of e-commerce and fraud prevention.