Shital Chheda

Shital Chheda is a Partner at McKinsey & Company specializing in Banking and Digital practices. She leads McKinsey's 'Growth, Marketing and Sales' practice for Banking in North America, and co-leads 'Digital Growth' and 'Customer Experience' in the Banking & Professional Services practices. Shital's clients include Financial Services and Professional Services firms, where she focuses on driving Growth through digital strategy & transformations, sales strategy & transformations, B2C/B2B client experience, technology strategy & operating model design, digital marketing & personalization, and BU/Enterprise strategy.

Prior to McKinsey, Shital held key positions at Google as Head of Industry, at Base CRM as Vice President (acquired by Zendesk), and at Texas Instruments in various global leadership roles. She holds an MBA from Northwestern University's Kellogg School of Management, a Master of Science in Computer and Electrical Engineering, and a Bachelor of Science in Computer Engineering from Virginia Tech.