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Shital Chheda
Partner at McKinsey & Company - focused on Digital Growth, and leader of 'Growth, Marketing and Sales' practice for Banking in NA
Shital Chheda is a Partner at McKinsey & Company, based in Chicago. He specializes in helping clients drive growth through digital transformations, analytics, and enhancing customer experience across various sectors, including financial services and professional services. His expertise encompasses both B2B and B2C client experiences, focusing on digital strategy, marketing, and agile operating models.13
With nearly 20 years of industry experience, Chheda has led significant client engagements, such as developing comprehensive growth strategies for large retail banks and implementing enterprise digital strategies for commercial banks. He also focuses on marketing transformations and the development of new digital experiences for financial services.12
Before joining McKinsey, Chheda held leadership roles in technology and manufacturing companies, including positions at Google and Base CRM. He holds an MBA from Northwestern University's Kellogg School of Management and engineering degrees from Virginia Tech.46
Chheda is recognized as a key leader in McKinsey's customer experience initiatives, particularly in banking and professional services, where he emphasizes the importance of understanding customer needs and leveraging data to enhance service delivery.25
